Legal
Warranty and returns summary
Draft 1 — 3 Sep 2026
DRAFT for owner approval (G11)Not yet in force.
This wording was drafted on 3 Sep 2026 for review. It becomes effective only when approved and dated here.
A plain-language summary of how warranty works on Lumen Edge display units. The full terms travel with each quotation. Durations and exclusions below are proposals until the supplier warranty and our service policy are approved.
What is covered (proposed)
LED modules, power supplies and frame components against manufacturing defects for the period stated on your quotation.
Repair or replacement of the failed part at our discretion, using stocked spares where available.
What is not covered (proposed)
Damage from drops, impact, water or outdoor exposure beyond the stated environment rating.
Printed graphics, which are consumables, except for print defects reported on delivery.
Modifications, third-party repairs or use with power supplies we did not provide.
How to claim
Message us on WhatsApp +92 305 8277816 with the unit serial number, a photo or video of the fault and your quotation number. We respond within two working days and agree the next step.
Rentals
Rental units are inspected and photographed at delivery and collection. Damage beyond normal use is charged against the deposit as set out in the rental quotation.
Returns
Custom-printed and made-to-order items cannot be returned. Stock units may be returned unused within the period stated on the quotation, in original packaging.